Claims College


This school provides education, training and recognition for claims professionals involved in the mediation process. The program covers the role of the claims professional in mediation, and how to prepare for mediation versus litigation, as well as several other concepts including how to determine if a claim is a good candidate for early resolution, how to select the best mediator for the case and how to handle an impasse.  Courses in this School also address the psychological and behavioral issues impacting mediation, ethical considerations for a claims professional while in mediation and post-mediation concerns for the claims professional.

The School of Claims Mediation is a one-level program. Upon successful completion of this program, graduates will earn a Certificate in Claims Mediation. The School is required in order to earn the Advanced Claims Professional (ACP) designation.


Rachel Ehrlich  Mediator, Judicate-West

Deborah Masucci  President, Masucci Dispute Management & Resolution Services

Executive Council

Eugene Boule  Attorney, Wilson Elser

Kelly Hopper Moore  Global Retail Markets Litigation and Sr. Examiner Manager , Liberty Mutual

Michele Newman  Litigation Manager, Hamlin & Burton Liability Management, Inc.

Edwin Oster  Mediator, Judicate West

Brenda Radmacher  Partner, Akerman LLP

Cathy Zwaan  Second Vice President, Claims Examiner, USLI