CLM’s New Hire Training Program represents a vibrant, new approach to consistency and effectiveness in the initial training of a new generation of claim resolution professionals for the insurance industry.

The Liability program is comprised of three stand-alone courses: Principles of Insurance, Liability Insurance and Legal Concepts, and the Skills of a Claim Resolution Professional. 

Principles of Insurance provides lessons on: 
•    What is Insurance?
•    Types of Insurance
•    Identifying and Managing Risk
•    The Major Departments of an Insurance Company
•    State Regulation of Insurance
•    Financial Performance Indicators
•    The Insurance Policy
•    Insurance is a Contract

Liability Insurance & Legal Concepts provides lessons on:
•    The Law and Liability
•    The Anatomy of a Lawsuit
•    The Role of Negligence
•    Doctrines of Automobile Liability
•    No-Fault Laws and PIP Coverage
•    Personal and Commercial General Liability
•    Liability Factors and Defenses
•    Introduction to Medical Anatomy
•    Auto and Liability Investigations
•    Conducting Liability Claim Investigations
•    Evaluating and Reserving Liability Claims
•    Claim Resolution Strategies and Litigation Management
The Skills of a Claim Resolution Professional hopes to enlighten you to the importance of continued study and practice of:  
•    Organization and Time Management
•    Communication and Listening Skills
•    Negotiation Skills
•    The Conduct of a Claims Professional  

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