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Michelle is an accomplished insurance executive with more than 25 years of expertise in delivering results across claims handling, third-party administration (TPA), and business development. As Assistant Vice President at Custard Companies, Michelle manages regional teams, oversees high-value client relationships, and champions operational excellence.
She is proficient across the full spectrum of claims services—including auto, property, liability, and catastrophe—and brings extensive knowledge of TPA operations and strategic sales initiatives. Michelle is recognized for building high-performing teams, improving loss ratios, and securing multimillion-dollar client partnerships through customized solutions and dependable service.
Core Competencies:
• Comprehensive Claims Management (Auto, GL, Property, Workers’ Comp, CAT)
• TPA Program Oversight & Execution
• Strategic Sales & Client Acquisition
• Leadership & Team Development
• Process Enhancement & Compliance
• Client Relationship Management
• Cross-Functional Collaboration
Michelle is committed to delivering measurable value to clients while fostering a culture of accountability, innovation, and service excellence. She is passionate about mentoring emerging leaders and advancing the claims industry through proactive solutions and operational transparency.
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