Schedule/Sessions
Cocktail Reception and Welcome Dinner
Join us to kick off CCO Summit with drinks and dinner at Cinghiale, Baltimore's best Italian restaurant & wine bar featuring an award-winning wine list, handmade pasta, seafood, and local ingredients. Just a quick 3-minute walk from the Marriott Baltimore Waterfront.
Cinghiale
822 Lancaster Street
Baltimore, MD 21202
The State of ClaimsTech
Venture capital is changing everything. In 2011, total venture investment in InsurTechs accounted for $100M. In 2017, that figure grew to $5B and in 2021, Insurtechs garnered over $14B in investments. This exponential rate of investment is a precursor to both transformative opportunities and wasteful dead ends. As a Chief Claims Officer, how can you optimize your technology strategy to take advantage of this investment wave will play a pivotal role in your organization's success? Join us to understand what types of technologies are being invested in and how you can sort the winners and losers.
Back to topSleeping With the Enemy: How to Prevent Your Data From Being Misused or Misrepresented by Vendors
All too often vendors to insurance carriers make broad stroke claims about their ability to protect carrier and policyholder data. Yet, regularly there are examples in the industry where carriers are being misled to believe their data is safe when it is not. Our session will discuss how to prevent vendors from misleading you or misusing your data, as well as what audit controls you can put in place to be sure your vendors are complicit with your requirements.
Back to topTalent Implications of the Current Macroenvironment
Culture eats strategy for breakfast…lunch and dinner, too. A healthy environment and a thriving culture are critical to attracting and retaining top talent. What does a “healthy environment” mean? And what does it look like in today’s rapidly changing workplace from an employer’s perspective? Chubb is recognized as a leading carrier in supporting a healthy workplace and DE&I, and Ivy will share her experience to help you build and sustain an engaged and equitable workplace that maximizes employee potential, reduces churn, and drives productivity.
Back to topThe New Standard for Insurance Claims Talent
The technology revolution is reshaping every job in claims organizations. McKinsey research estimates that by 2030 more than half of current claims activities could be replaced by automation: some roles will disappear, new digital roles will be created, and teams will handle new responsibilities and build new skills. To keep up with the digital revolution, claims organizations need to prioritize the development of a talent strategy. The pandemic has further accelerated digitization in insurance, as customers increasingly demand more options for digital interaction. Further, pressure to reduce costs due to profitability challenges has overwhelmed their ability to build a future-oriented talent plan. In this session, we'll illustrate how CCO's can identify the talent they will need, then build and implement an action plan to retain, upskill, and recruit talent.
What CCOs Need to Know to Prevent Nuclear Verdicts
Historically defined as verdicts over $100 million, we're now seeing verdicts in the billions. From the guy who trademarked the term, "Nuclear Verdicts," Bob will lead an interactive discussion about how to recognize the potential claims in your inventory and what your adjusters can do to minimize the risk of being the recipient of one of these verdicts.
Back to topThe State of the Insurance Industry
The Insurance Information Institute has been the trusted source of unique, data-driven insights on insurance since 1960, sharing objective, fact-based information rooted in economic and actuarial soundness. In this session, Sean Kevelighn, President and CEO of Triple-I, will share an executive overview of the trends impacting the insurance industry that every CCO needs to prepare for 2023 and beyond.
Back to topNo Learning Objectives Available
