Schedule/Sessions
Dashboard Metrics
Dashboard metrics are key components to contemporary property claims management. The metrics used impact all levels of the claims organization and are applicable both in commercial and personal line property claims. Analytics impact the daily workload management of individual adjusters and are properly utilized to ensure accurate and timely management for insureds experiencing a claim. Proper utilization of claims metrics further ensures claims are handled in good faith.
Upon completion of the course, participants will be able to:
- Understand the numerous analytics tools available in property claims
- Understand the tools used to measure key performance claims metrics
- Explain the impact on service delivery, volume management & quality controls
- Properly document the key indicators used in claims management
- Recognize internal and external requirement of key indicators and how they impact first party good faith claims management,
Catastrophe Response
All claims organizations need to be prepared for a wide variety of catastrophic events. Geographic areas, type of products, aggregation of risk and organization size are a few of the issues that will dictate how you respond when an event occurs. The purpose of this course is to walk through the evaluation, development and implementation of a claims catastrophe response plan. When a Catastrophe does occur it is likely to be expensive and bring a high level of scrutiny upon the organization. However, with proper planning an organization can turn a negative situation into a positive result that can help a company grow.
Vendor Management - Goals of Vendor Management
The purpose of the Vendor Management course is to introduce students the wide array of vendor offerings currently available in the Property claims arena. Students will be shown how vetting of appropriate vendors occurs; the impact of technology advancements on vendor offerings; and the necessary tools to ensure avoidance of conflicts of interest. Additionally, students will learn the specific disciplines within the Property claims environment and the necessity of establishing clarity of roles. Finally, students will learn key tools to monitor outside vendor performance to ensure expected results for the carrier and the insured.
Study Group?
Join us for this unique session where small groups of less tenured individuals will interact in a guided discussion with someone who has more professional experience. Plan to collectively share about topics ranging from technology adoption to leadership and beyond. We promise it will be both entertaining and enlightening for all participants.
Back to topProperty Fraud
The students will be presented with a claim scenario and will be assigned to roles in which they will ask questions of the claims examiner who will be required to respond, make recommendations and identify strategies for navigating these relationships keeping in mind the goal of claim resolution and career success.
Back to topCurrent Issues and Case Law Affecting the Property Claims Arena
This Course will discuss broad handling strategies for complex situations, focusing on three current claims trends which involve contentious issues with a high potential for litigation. The experienced adjuster will recognize potential “land mines” in the claim adjustment path and develop a strategy to effectively investigate in full compliance of fair claim handling expectations.
Back to topAppropriate Adjustment Skills
This course will explore the basics of effective presentations: knowing what you want to create (think “Zen”), delivering value to the audience, focusing on authenticity (rather than form!), the search for a fresh approach and presentation tools (podiums, PowerPoint, Prezi, etc.)
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