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Breakfast & Keynote
We live in a world of accelerating change today. Evidence abounds all around us: take as a single example the shift from paper maps to real-time GPS on your mobile phone that has occurred over the past decade. Insurance is not immune: long resistant to change by design, the recent rise of insurtech holds the promise of a radically different future. While entrepreneurs and technologists are seeking to change insurance from the outside, industry professionals are also seeking to shape the future from within. Come learn from innovation expert and author Rob Galbraith why we are on the cusp of the end of insurance as we know it and how investing in your professional education is the best way to prepare yourself for what’s to come.Back to top
Caught Red Handed
This class will address the fraudulent side of the WC claim. Taught by experts in the investigation of workers compensation claims, this class will bring in real life video and case studies of claims as examples and will start with an overview of what claims may need additional investigation. Red Flags and other criteria will be addressed. Surveillance is a big part of workman’s compensation claims, but there are serious consequences if this tool is misused. An overview of what is good surveillance and what to avoid will assist the student in using this tool efficiently as well as legally.
Loss Control & Claims Management Programs - Measuring Program Success
- Understand how to review claim loss runs and loss development triangles to measure success of a program.
- Understand how human resource policies interact with workers compensation processes.
- Evaluate your safety program to include the formation of a safety committee, new employee orientation and ongoing employee safety training.
- Identify, evaluate and monitor the ancillary services needed to assist in adjudication of your workers compensation program.
- Create and review best practices of the client’s program, third party administrator and carrier along with any third party vendor that is assisting in the adjudication of workers compensation claims.
Controlling Drugs & Pharmacy Management Impact
At the end of this course, you will be able to:
- Understand today’s medication/pharmacy cost factors
- Understand how to control costs through use of vendors
- Understand how to control costs through use of a formulary
- Develop and understand reporting packages through your vendor(s) to manage high risk/inappropriate medications
- Determine steps to manage chronic opioid use
- Create an effective pharmacy benefit management (PBM) program
- Calculate medication reserves for long term claims and Medicare Set-Asides
- Understand the impact of Medical Marijuana laws on WC
We're Going to Trial
Instruct Workers Compensation claim adjusters on all aspects of pre-trial and trial phases of a claim, including how a thorough investigation, specific documentation, and collection and preservation of evidence aids in trial preparation and presentation.
Course Learning Objectives:
- Define litigation
- Understand how initial investigation and evidence collection phases relate to the trial phase
- Recognize when a case is ready for resolution via trial
- Describe what a trier of act will consider in rendering a decision
Review & Prepare for FINAL Group Presentations
SHARED COURSE - Navigating Relationships for Success
The students will be presented with a claim scenario and will be assigned to roles in which they will ask questions of the claims examiner who will be required to respond, make recommendations and identify strategies for navigating these relationships keeping in mind the goal of claim resolution and career success.Back to top
SHARED COURSE - Presentation Skills for Claims Professionals
This course will explore the basics of effective presentations: knowing what you want to create (think “Zen”), delivering value to the audience, focusing on authenticity (rather than form!), the search for a fresh approach and presentation tools (podiums, PowerPoint, Prezi, etc.)Back to top
SHARED COURSE - Principles of Management
This course is designed to be an overview of the major functions of management. Emphasis is on planning, organizing, controlling, directing and communicating. Upon completion, students should be able to work as contributing members of a team utilizing these functions of management.Back to top