Handouts

Friday Courses 1-5 PowerPoints

Saturday Courses 6-9 PowerPoints

Sunday Courses 10-11 PowerPoints

Taming the Beast: Managing Client Expectations in a 24/7 World

Client Expectations: Discovering Them, Understanding Them, Managing Them

Eight Small Steps to Improve Client Relationships

Claims and Litigation Management Alliance Guidelines

Litigation Guidelines

Litigation Guidelines 2

The Ongoing Argument of Ongoing Operations

Indemnity in a Nutshell

Coverage for Contractual Risk Transfer and Additional Insured Issues

Contractual Risk Transfer — Is It Worth the Cost?

Business Auto Coverage Form

Homeowners 3 Special Form

Personal Auto Policy

Additional Insured Status: Recognizing Coverage Risks

Limited Form Vendor's Endorsement — Issues to Be Considered Part 1

Limited Form Vendor's Endorsement — Issues to Be Considered Part 2

Questions and Answers on Additional Insured Issues – Part 1

Questions and Answers on Additional Insured Issues – Part 2

Marketing Alternative Fee Arrangements

GCs See Potential in Shaking Up Arbitration Fee Norms

Embrace Alternative Fee Arrangements

Estimating Unpaid Claims Using Basic Techniques - Required pages listed on page 2 of document

Estimating Unpaid Claims Using Basic Techniques - Reference reading listed on page 2 of document

Raising Emotional Intelligence

5 Mediation Myths, Debunked

Don't Be Tyrannized by Old Metrics

The True Measures of Success

CLM Litigation Management Report

Essentials: What Every Claim Adjuster Should Know About Bad Faith

San Diego Federal Credit Union v. Cumis Ins Society

Travelers Property v. Centex Homes

Allocation in Continuous Damage Claims

Additional Insureds Endorsement

Commercial General Liability Coverage Form

Moeller v. American General Insurance

Reyburn v. Plaster

Pepper's Example Intentional Acts

Pepper's Example Work Product Exclusion

50 State Quick Reference Guide - Independent Counsel

W.Hills Dev. Co v. Chartis Claims

Do Certificates of Insurance Matter?

Trigger of Coverage Chart

Law Department Analytics Survey

Majority of Legal Ops Directors Call Data Analytics ‘Priority’

Law Department Metrics Your CEO Wants to See

Law Department Responsibility

The Budgeting Piece of the Business of Law

Law Department Budgeting and Forecasting

Making Litigation Plans and Budgets Work for You

Top Ten Metrics That Your Legal Department Should Be Tracking

Legal Industry Evolution-Back To Business

In Litigation, Budgets are Outside Counsel's Friend

Most Law Firms Not Meeting GCs’ Expectations

A Guide to Partnering with Outside Litigation Counsel

In Search of Predicable Legal Budgets

Latest Trends and Best Practices in Managing Outside Counsel

The Litigation Plan- An Alternative To Traditional Litigation Budgets

Effective Management of Outside Counsel

National Litigation Management Study (pages 9 to 10 and 14 to 15)

With "Friends" Like These, Who Needs Enemies? Passwords, Privacy and the Discovery of Social Media Content

As Voir Dire Becomes Voir Google, Where are the Ethical Lines Drawn

Facebook, Twitter and LinkedIn

The Tweet Smell of Success, or a Trip to the Disciplinary Board? Ethical Concerns in the Use of Social Media

Facing Up to Facebook - Ethical Issues with Lawyers' Use of Social Media

Largent v. Reed, 2009-1823 (Pa. Ct. of Common Pleas; Nov 8, 2011)

Cutting Through the Clutter of Litigation “Management”

Partnering with Your Attorneys on Major Lawsuits

A Win-Win Strategy

We Have to Talk: A Step-By-Step Checklist for Difficult Conversations