Claims College



“Each member of the faculty was terrific. The blend of claims professionals, counsel and mediators bought valuable perspectives regarding the mediation process.”
-2021 Student

The School of Claims Mediation provides education, training, and recognition for claims professionals involved in the mediation process. You will gain the tools and knowledge with real-world scenarios from leading industry experts who have seen it all. The curriculum, theories, case scenarios, principles, and test questions were designed to be used on a daily basis – so they have real-world application. The cost of one successful mediation outweighs the cost of attendance

The comprehensive program covers the role of the claims professional in mediation, and how to prepare for mediation versus litigation, as well as other concepts like determining if a claim is a good candidate for early resolution, mediator selection, and how to handle an impasse.  Courses also address the psychological and behavioral issues impacting mediation, ethical considerations for a claims professional while in mediation, and post-mediation concerns for the claims professional.

Upon successful completion of this program, you will earn a Certificate of Completion.

Students who already hold their Certified Claims Professional (CCP) designation and complete this school, plus one additional One-Level School, will earn the Advanced Claims Professional (ACP) designation.

Here’s What the Class of 2021 Said…

“The entire faculty group for the Mediation School did a wonderful job. They kept the subject matter interesting and did a nice job of engaging the group.”

“What a truly amazing experience. My best year at claims college to date. I learned so much and the interactive aspect of the class really took it to the next level.”


Joseph Mak  AVP, Manager, P & C Claims, RiverStone Resources LLC

Michele Newman  Litigation Manager, Hamlin & Burton Liability Management, Inc.

Executive Council

Joe Hassinger  Mediator-Arbitrator, MAPS

Zohar Lushe  Sr. Claim Examiner, Chubb

Jim Saunders  Regional Claims Manager, Lancer Insurance Company

Jeff Trueman  Mediator Arbitrator, Jeff Trueman, Esq., Mediator

Tami Vail  Managing Partner, Kahana Feld, LLP



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