Claims College



“After 28.5 years in the claims industry, I thought all courses in Level 1 were great.  Looking back, I'm glad I opted to attend instead of simply test out of Level 1. It gave me opportunity to add insight to younger adjusters in the class and share my experiences.”
2021 Student

The School of Casualty Claims was designed for claims professionals from all lines of business to build a comprehensive knowledge base. The curriculum, theories, case scenarios, principles, and test questions were designed by industry veterans to be used on a daily basis – so they have real-world application.
The Curriculum
This comprehensive program is comprised of three progressive levels. For more detail on the courses, please view the complete learning objectives.

Level 1
Focused on claims basics such as coverage, investigation and evaluation, litigation management and disposition strategy.
Upon successful completion of the final exam students may advance to Level 2. Students also have the option to test out of Level 1 and begin their course of study with Level 2. Test Out registration is now closed for 2024.
Level 2
Prerequisite: Casualty Claims Level 1 or test out option
Focused on the technical, communication, execution, and decision-making skills needed to handle more complex claims.
This course is taught in person. Upon successful completion of the final exam, students may advance to Level 3.
Level 3
Prerequisite: Casualty Claims Level 2
Concentration on more complex coverage issues and bad faith principles, as well as instruction on how to fine-tune presentation and management skills.
This course is taught in person. Upon successful completion of the final exam, students will earn their CCP designation.

Certified Claims Professional Designation
Upon completion of all three levels, you will earn the Certified Claims Professional (CCP) designation in Casualty Claims, including a digital badge to showcase your accomplishment. Earning this designation sets up apart from your peers and signals your expertise to your manager or prospective employer.

Here’s What the Class of 2021 Said…

“I most enjoyed the litigation class and the mock trial.”
“Deposition and Mediation courses were excellent!”
“The Communication Style seminar was excellent.” 

“The Mediation Course was very informative. I have not had to do Mediation yet in my career. I think that I will feel more prepared should I have to in the future.”
Claims College only happens once a year. Enrollment is limited to ensure optimal student-instructor ratios. Enroll now!


Dwight Geddes  Owner, Metro Claims & Risk Mgmt

Jaynie Spies  Claims Supervisor, Network Adjusters, Inc.

Executive Council

Stanley Greenspan  Director - Coverage, Crum & Forster

Jerry Hamilton  Managing Shareholder, Hamilton, Miller & Birthisel LLP

Niva Harney  Partner, Kennedys

Martha Kersey  Director- Casualty Claims, Church Mutual Insurance Company



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