Claims College CCP PROGRAM

School of Casualty Claims School of Construction School of Cyber Claims School of Professional Lines School of Transportation School of Workers Compensation

ACP/CERTIFICATE PROGRAMS

School of Claims Mediation School of Excess Lines School of Extra-Contractual Claims School of Leadership School of Litigation Management

School of Professional Lines

Claims College Overview
Faculty
Schedules/Sessions
Reading Materials

Schedule/Sessions

September 15
September 16
September 17
September 18

11:00 AM - 12:30 PM ET

Advanced Coverage Issues

12:30 PM - 1:00 PM ET

Break

1:00 PM - 2:30 PM ET

Controlling e-Discovery Costs

Advanced Coverage Issues

Speakers:

Sally Combs, Self Employed

David Topol, Wiley Rein LLP

September 15, 2020 11:00 AM ET

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Break

September 15, 2020 12:30 PM ET

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Controlling e-Discovery Costs

Speakers:

Rachel Rodriguez, Chubb

Francis Scahill, Scahill Law Group

September 15, 2020 1:00 PM ET

e-Discovery costs continue to rise and to increase the cost of litigation. Effective claim handling in professional lines requires claims handlers to understand the e-Discovery process and understand their role in controlling those costs.

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11:00 AM - 12:30 PM ET

Ethical Claim Handling and Avoiding Claims of Bad Faith

12:30 PM - 1:00 PM ET

Break

1:00 PM - 2:30 PM ET

Independent Counsel: Knowing When and How to Work with Them

2:30 PM - 4:00 PM ET

Study Groups

Ethical Claim Handling and Avoiding Claims of Bad Faith

Speakers:

Michael Leahy, Retired

Kathryn Whitlock, McAngus Goudelock & Courie, LLC (MGC)

September 16, 2020 11:00 AM ET

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Break

September 16, 2020 12:30 PM ET

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Independent Counsel: Knowing When and How to Work with Them

Speakers:

Jeanette Bourey, Markel Service, Inc.

Susan Schwartz, Wilson Elser

September 16, 2020 1:00 PM ET

There are many different situations which the Insured is entitled to Independent Counsel. Knowing what Independent Counsel is – and is not – and what conflicts of interest give rise to Independent Counsel is crucial to the foundation of a strong professional liability claim professional. Building on that foundation is the importance of knowing how to work with Independent Counsel, and what you can and cannot do while providing a defense to the Insured.

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Study Groups

Speakers:

Sally Combs, Self Employed

September 16, 2020 2:30 PM ET

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11:00 AM - 12:30 PM ET

SHARED COURSE - Navigating Relationships for Success

12:30 PM - 1:30 PM ET

Lunch

1:30 PM - 3:00 PM ET

SHARED COURSE - Presentation Skills for Claims Professionals

3:00 PM - 3:30 PM ET

Break

3:30 PM - 5:00 PM ET

Study Groups/ Test Review

SHARED COURSE - Navigating Relationships for Success

Speakers:

Jeffrey Chen, Ryan Specialty Group, LLC

September 17, 2020 11:00 AM ET

The students will be presented with a claim scenario and will be assigned to roles in which they will ask questions of the claims examiner who will be required to respond, make recommendations and identify strategies for navigating these relationships keeping in mind the goal of claim resolution and career success.

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Lunch

September 17, 2020 12:30 PM ET

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SHARED COURSE - Presentation Skills for Claims Professionals

Speakers:

Robert Baer, Arrowpoint Capital

Stanley Greenspan, Crum & Forster

September 17, 2020 1:30 PM ET

This course will explore the basics of effective presentations: knowing what you want to create (think “Zen”), delivering value to the audience, focusing on authenticity (rather than form!), the search for a fresh approach and presentation tools (podiums, PowerPoint, Prezi, etc.)

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Break

September 17, 2020 3:00 PM ET

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Study Groups/ Test Review

Speakers:

Sally Combs, Self Employed

Gary Leonard, Gallagher Bassett

September 17, 2020 3:30 PM ET

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11:00 AM - 12:30 PM ET

SHARED COURSE - Principles of Management

12:30 PM - 1:00 PM ET

Break

1:00 PM - 3:00 PM ET

Group Project/Final Exam (Oral Exam)

SHARED COURSE - Principles of Management

Speakers:

Mark Bernstein, HUB International

Felicia McDonnell, HUB International

September 18, 2020 11:00 AM ET

This course is designed to be an overview of the major functions of management. Emphasis is on planning, organizing, controlling, directing, and communicating. Upon completion, students should be able to work as contributing members of a team utilizing these functions of management.

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Break

September 18, 2020 12:30 PM ET

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Group Project/Final Exam (Oral Exam)

Speakers:

Sally Combs, Self Employed

Gary Leonard, Gallagher Bassett

September 18, 2020 1:00 PM ET

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School of Professional Lines - Year 1 Learning Objectives

School of Professional Lines - Year 2 Learning Objectives

School of Professional Lines - Level 1 Reading Materials

School of Professional Lines - Level 2 Reading Materials

School of Professional Lines - Level 3 Reading Materials

School of Professional Lines - Level 1 Schedule

School of Professional Lines - Level 2 Schedule

School of Professional Lines - Level 3 Schedule