This course is designed to assist the claims professional in enhancing his/her communication skills to improve productivity, better serve the insured and to appropriately and effectively communicate with colleagues. The course will use the DiSC profile and model. Students are asked to complete an assessment which includes a series of questions that ultimately produces a detailed report about the student's communication style. The profile is electronically scored for those who take the test online although there is a paper test available with self-scoring.
This course provides an in-depth analysis of mediation and the mediation process for claims professionals, litigation managers, Risk Managers and defense counsel. This course will allow them to have a better understanding of the preparation, responsibilities, areas of concern and needs associated with mediation. Addressed are the following: reasons for mediation; types of mediators; practical tips and strategies for success; communication techniques; and roadblocks to success.
Claims departments are in effect a customer service function of the insurer. We will examine what bad faith is as well as the various damages available. We will examine the instances and circumstances which may give rise to allegations of bad faith. In conclusion, we will discuss how to avoid and minimize bad faith exposure, including the various defenses available.
The students will be presented with a claim scenario and will be assigned to roles in which they will ask questions of the claims examiner who will be required to respond, make recommendations and identify strategies for navigating these relationships keeping in mind the goal of claim resolution and career success.
This course will explore the basics of effective presentations: knowing what you want to create (think “Zen”), delivering value to the audience, focusing on authenticity (rather than form!), the search for a fresh approach and presentation tools (podiums, PowerPoint, Prezi, etc.)
This course is designed to be an overview of the major functions of management. Emphasis is on planning, organizing, controlling, directing and communicating. Upon completion, students should be able to work as contributing members of a team utilizing these functions of management.