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Breakfast & Keynote
We live in a world of accelerating change today. Evidence abounds all around us: take as a single example the shift from paper maps to real-time GPS on your mobile phone that has occurred over the past decade. Insurance is not immune: long resistant to change by design, the recent rise of insurtech holds the promise of a radically different future. While entrepreneurs and technologists are seeking to change insurance from the outside, industry professionals are also seeking to shape the future from within. Come learn from innovation expert and author Rob Galbraith why we are on the cusp of the end of insurance as we know it and how investing in your professional education is the best way to prepare yourself for what’s to come.Back to top
Complex Decision Making Skills for Claims Professionals
Claims professionals are charged with making complex decisions on a daily basis, some of which have huge financial implications. Understanding the way decisions are made, authority structure and who the real decision makers are can help the claims professional in both properly analyzing options and in persuading others regarding suggested actions. Decision making, therefore, is one of the most important skills a claims professional can possess. The application of a structured decision making process can bring discipline and increased rationality and decreased error due to either personal or group bias.
Negotiating Resolution of Construction Claims
More than 95% of construction defect claims are resolved by settlement. These claims and cases present unique negotiation challenges which need to be anticipated early in the handling of the claim, recognized when they arise, documented and timely resolved. Construction defect claims may be handled in a variety of ways depending on the nature of the claim, the profile of the policyholder, the procedural posture of the matter, the jurisdiction(s) in which the the claim is pending and the policy(ies) issued.
Advanced Coverage Concepts in Construction Claims
Coverage analysis and ability to recognize the potential consequences of coverage issues (lack of coverage, limited coverage, other coverage, etc.) are the cornerstone of any construction defect claim. Construction defect claims are almost unique in that there are inherent coverage issues almost every time a suit is filed.Back to top
SHARED COURSE - Navigating Relationships for Success
The students will be presented with a claim scenario and will be assigned to roles in which they will ask questions of the claims examiner who will be required to respond, make recommendations and identify strategies for navigating these relationships keeping in mind the goal of claim resolution and career success.Back to top
SHARED COURSE - Presentation Skills for Claims Professionals
This course will explore the basics of effective presentations: knowing what you want to create (think “Zen”), delivering value to the audience, focusing on authenticity (rather than form!), the search for a fresh approach and presentation tools (podiums, PowerPoint, Prezi, etc.)Back to top
SHARED COURSE - Principles of Management
This course is designed to be an overview of the major functions of management. Emphasis is on planning, organizing, controlling, directing, and communicating. Upon completion, students should be able to work as contributing members of a team utilizing these functions of management.Back to top