Schedule/Sessions
Breakfast and Keynote
Mr. Brown is an executive vice president and the chief claims officer with responsibility for Sedgwick’s total quality initiative, Performance 360®, as well as innovation. Darrell is based in our Long Beach, California, office.
Darrell has more than 20 years of experience in claims management. He joined Sedgwick in 2001 as an assistant claims manager. He subsequently worked as an operations manager and also as an area manager for the southern California region. Most recently, Darrell spent over five years as the workers’ compensation practice lead for Sedgwick. Before joining Sedgwick, Darrell worked as a claims manager for a third-party administrator specializing in public entities.
Darrell has been an instructor for the American Insurance Educational Association, teaching workers’ compensation advanced and workers’ compensation case law and labor code.
Darrell holds a self-insurance license in California. He has also earned the associate of risk management designation (ARM) through the AICPCU. Darrell received a bachelor’s degree in finance from California State University at Northridge.
Complex Decision Making Skills for Claims Professionals
Claims professionals are charged with making complex decisions on a daily basis, some of which deal with huge financial. Understanding the way decisions are made, authority structure and who the real decision makers are can help the claims professional in both properly analyzing options and in persuading others regarding suggested actions. Decision making, therefore, is one of the most important skills a claims professional can possess. The application of a structured decision making process can bring discipline and increased rationality and decreased error due to either personal or group bias.
Negotiating Resolution of Construction Claims
More than 95% of Construction Defect claims are resolve by settlement. These claims and cases present unique negotiation challenges. These challenges need to be anticipated early in the handling of the claim, recognized when they arise, documented, and may be handled in a variety of ways depending on the nature of the claim, the profile of the policyholder, the procedural posture of the matter, and the jurisdiction(s) in which the the claim is pending and the policy(ies) issued.
SHARED COURSE - Navigating Relationship for Success
- Speakers:
Kay Ferrara, CLM
Lynn Menschenfreund, Hallmark Financial Services
Deborah Saunders, Comcast NBCUniversal
The students will be presented a claim scenario. Students will be assigned roles and ask questions of the claims examiner. The claims examiner will be required to respond, make recommendations and identify strategies for navigating these relationships keeping in mind the goal of claim resolution and career success.
Back to topSHARED COURSE - Preparation and Delivery of Effective Presentations
This course will explore the basics of effective presentations: Knowing what you want to create (think “Zen”), Delivering value to the audience, Focusing on authenticity (rather than form!), The search for a fresh approach, Presentation tools (podiums, PowerPoint, Prezi, etc.)
Back to topSHARED COURSE - Principles of Management
This course is designed to be an overview of the major functions of management. Emphasis is on planning, organizing, controlling, directing, and communicating. Upon completion, students should be able to work as contributing members of a team utilizing these functions of management.
Back to topLevel 3 - Final Group Presentation
- Speakers:
Steve Lokus, Sompo International Insurance
Jay Sever, Phelps Dunbar
Lee Wright, Tokio Marine HCC
School of Construction - Level 1 Learning Objectives
