Schedule/Sessions

Breakfast and Keynote

• Speakers:

• Darrell Brown, Self Employed

Mr. Brown is an executive vice president and the chief claims officer with responsibility for Sedgwick’s total quality initiative, Performance 360®, as well as innovation. Darrell is based in our Long Beach, California, office.

Darrell has more than 20 years of experience in claims management. He joined Sedgwick in 2001 as an assistant claims manager. He subsequently worked as an operations manager and also as an area manager for the southern California region. Most recently, Darrell spent over five years as the workers’ compensation practice lead for Sedgwick. Before joining Sedgwick, Darrell worked as a claims manager for a third-party administrator specializing in public entities.

Darrell has been an instructor for the American Insurance Educational Association, teaching workers’ compensation advanced and workers’ compensation case law and labor code.

Darrell holds a self-insurance license in California. He has also earned the associate of risk management designation (ARM) through the AICPCU. Darrell received a bachelor’s degree in finance from California State University at Northridge.

Good Faith Claims Handling

• Speakers:

• James H. Cole, Marshall Dennehey

• Tim Gray, Argo Group US

Break

Catastophe Response

• Speakers:

• Patrick Glass, Assurant

• David Harkin, Texas Windstorm Insurance Association

All claims organizations need to be prepared for a wide variety of catastrophic events.  Geographic areas, type of products, aggregation of risk and organization size are a few of the issues that will dictate how you respond when an event occurs.  The purpose of this course is to walk through the evaluation, development and implementation of a claims catastrophe response plan.  When a Catastrophe does occur it is likely to be expensive and bring a high level of scrutiny upon the organization.  However, with proper planning an organization can turn a negative situation into a positive result that can help a company grow.
 

Lunch

Dashboard Metrics

• Speakers:

• Shelby Gray, Sedgwick

• Shane Roberts, Assurant

Break

Vendor Management - Goals of Vendor Management

• Speakers:

• Matthew Fennelly, Assurant

• Patrick Milone, Claims Administration Corporation

The purpose of the Vendor Management course is to introduce students the wide array of vendor offerings currently available in the Property claims arena. Students will be shown how vetting of appropriate vendors occurs; the impact of technology advancements on vendor offerings; and the necessary tools to ensure avoidance of conflicts of interest. Additionally, students will learn the specific disciplines within the Property claims environment and the necessity of establishing clarity of roles. Finally, students will learn key tools to monitor outside vendor performance to ensure expected results for the carrier and the insured.  
 

Break

Subro Savage - Recovery

• Speakers:

• John Malone, Goldberg Segalla LLP

Group Projects