Schedule/Sessions
Level 1 - Insurance Industry Primer - MANDATORY
- Speakers:
Robert Bowers, Westfield Insurance
Cassandra Gaines, Esq., Schneider National, Inc.
Dawn Griffin, Gallagher Bassett
Jeanette Hernandez, Claim Connect IQ
Melissa Hill, Allianz Commercial
Stephen Hunckler, State Compensation Insurance Fund
Stephen Johnson, Self Employed
Becky Kenyon, Amerisure Mutual Insurance Company
Hedy Linette Ranieri, Berkley Technology Underwriters
Nelson Tavares, W.R. Berkley Corporation
Claims College presents a unique educational experience created by and for industry professionals. To set the stage for these intensive 3 days of learning, several senior level claims executives will present on ten important insurance topics for 15 minutes each. Insurance 101 Key Ratios Reserves Reinsurance Types of P&C Companies Insurance Brokers Risk Management Determining Coverage Stakeholders in Claims Process Negotiating Settlements
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Mr. Brown is an executive vice president and the chief claims officer with responsibility for Sedgwick’s total quality initiative, Performance 360®, as well as innovation. Darrell is based in our Long Beach, California, office.
Darrell has more than 20 years of experience in claims management. He joined Sedgwick in 2001 as an assistant claims manager. He subsequently worked as an operations manager and also as an area manager for the southern California region. Most recently, Darrell spent over five years as the workers’ compensation practice lead for Sedgwick. Before joining Sedgwick, Darrell worked as a claims manager for a third-party administrator specializing in public entities.
Darrell has been an instructor for the American Insurance Educational Association, teaching workers’ compensation advanced and workers’ compensation case law and labor code.
Darrell holds a self-insurance license in California. He has also earned the associate of risk management designation (ARM) through the AICPCU. Darrell received a bachelor’s degree in finance from California State University at Northridge.
Investigating and Evaluating Professional Lines Claims
Professional lines insurance claims can be very complex. This class will focus on best practices in thoroughly investigating claims (using a variety of resources) and using that information to accurately evaluate a claim's ultimate cost. Participants will also explore the importance of various policy provisions in formulating an accurate coverage analysis. In addition, the reserving process will be explained in depth with a discussion of various reserving practices and philosophies.
Coordinating the Claims Process
- Speakers:
Brian Bornstein, Sompo International Insurance
Guy Hollingsworth, The Hanover Insurance Group
A number of stakeholders are involved in virtually every professional lines insurance claim. This segment will focus on how a claims professional can best coordinate the claims process among the various interested parties, including the insured, the insured's counsel, coverage counsel, other insurers, reinsurers and co-defendants' counsel. This course will also give claims professionals guidance and advice on how to successfully manage a claims desk, by specifically addressing the material difference between professional lines and other lines of business, including the management of a professional insured. Finally, this course will explore strategies for resolving a claim as early as possible in the claims process.
Back to topWorking Effectively with Brokers During the Claims Process
Working effectively with brokers is essential for effective claim handling in professional lines.
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