Breakfast & Keynote
Good Faith Claims Handling
James H. Cole, Marshall Dennehey Warner Coleman & Goggin
Scott Mull, Central Mutual Insurance Company
In this course, participants will learn about the importance of good faith claims handling, and various issues that arise in any first party property claims situation that could have implications relative to an insured's allegations of "bad faith." In furtherance of the discussion, there will be a discourse relative to Unfair Claims Settlement Practices Acts and why they were promulgated. There will be an analysis of s causes of action filed when there are claims of "bad faith" claims handling and why such allegations change the landscape of defending a lawsuit. This program is intended to be discussion based and the participation of audience members will be encouraged.Back to top
All claims organizations need to be prepared for a wide variety of catastrophic events. Geographic areas, type of products, aggregation of risk and organization size are a few of the issues that will dictate how you respond when an event occurs. The purpose of this course is to walk through the evaluation, development and implementation of a claims catastrophe response plan. When a Catastrophe does occur it is likely to be expensive and bring a high level of scrutiny upon the organization. However, with proper planning an organization can turn a negative situation into a positive result that can help a company grow.
Dashboard metrics are key components to contemporary property claims management. The metrics used impact all levels of the claims organization and are applicable both in commercial and personal line property claims. Analytics impact the daily workload management of individual adjusters and are properly utilized to ensure accurate and timely management for insureds experiencing a claim. Proper utilization of claims metrics further ensures claims are handled in good faith.
Upon completion of the course, participants will be able to:
- Understand the numerous analytics tools available in property claims
- Understand the tools used to measure key performance claims metrics
- Explain the impact on service delivery, volume management & quality controls
- Properly document the key indicators used in claims management
- Recognize internal and external requirement of key indicators and how they impact first party good faith claims management,
Vendor Management - Goals of Vendor Management
The purpose of the Vendor Management course is to introduce students the wide array of vendor offerings currently available in the Property claims arena. Students will be shown how vetting of appropriate vendors occurs; the impact of technology advancements on vendor offerings; and the necessary tools to ensure avoidance of conflicts of interest. Additionally, students will learn the specific disciplines within the Property claims environment and the necessity of establishing clarity of roles. Finally, students will learn key tools to monitor outside vendor performance to ensure expected results for the carrier and the insured.
Advanced Commercial Property Coverage
A review of complex coverage concepts under Commercial Property policies involving some of the more controversial areas of loss adjustment of Commercial Property losses. The coverage areas will include Time Element, Boiler & Machinery (Equipment Breakdown), and Builder’s Risk.Back to top
SHARED COURSE - Navigating Relationships for Success
The students will be presented with a claim scenario and will be assigned to roles in which they will ask questions of the claims examiner who will be required to respond, make recommendations and identify strategies for navigating these relationships keeping in mind the goal of claim resolution and career success.Back to top
SHARED COURSE - Presentation Skills for Claims Professionals
This course will explore the basics of effective presentations: knowing what you want to create (think “Zen”), delivering value to the audience, focusing on authenticity (rather than form!), the search for a fresh approach and presentation tools (podiums, PowerPoint, Prezi, etc.)Back to top
SHARED COURSE - Principles of Management
This course is designed to be an overview of the major functions of management. Emphasis is on planning, organizing, controlling, directing, and communicating. Upon completion, students should be able to work as contributing members of a team utilizing these functions of management.Back to top