Schedule/Sessions
Session 1 - Emerging Claims Technology - The Exponential Claims Skillset
Infusing technology into the claims handling process will never eliminate human involvement. Leveling the balance between the utilization of tools that will allow claims to be settled faster, more accurately, and a lower cost with the emerging skills that will be required of claims professionals in this brave new world still remain a challenge. In this session, Michael Cline, Manager Director at Deloitte Consulting, will discuss some of these transformational challenges and solutions to upskill teams and embrace this technological evolution to produce better quality organizational and customer outcomes.
Back to topSession 2 - Emerging Claims Technology - Leveraging People, Process, Data & Technology – A Fireside Chat
Finding the best talent is no easy task these days. In this post-pandemic talent crunch, insurers are finding themselves scouting for new talent across a variety of industries. Legacy companies are pushed to optimize processes and modernize systems in an ocean of new tech and data sources. Attend this session to gain insight into how companies can recruit and retain the best talent and offer the optimal mix of digitization to deliver frictionless claim service.
Back to topCocktail Reception
Join us for cocktails and hors d'oeuvres. Our cocktail receptions are a great way to mingle with industry professionals from across the country - you never know who you will meet!
Back to topSession 3 - Emerging Claims Technology - A Universal Data Set for a More Transparent Claims Future
- Speakers:
David Bernard, Staines, Eppling & Kenney
Jake DiDomenico, Amica Mutual Insurance Company
Steven Mandel, Litify Inc.
The insurance industry has become a data-rich environment, but the data is largely siloed among each individual carrier, firm, and claim. To become an invaluable resource in driving efficiency across all parties involved in resolving a claim, data needs to be universally accessible. This diverse panel of technology, claims, and legal experts will help answer how emerging technology can help create a single source of truth for claims data. Together we'll evaluate how we can build a more outcome-oriented future for insurance when we break down silos across carriers and firms.
Back to topSession 4 - Emerging Claims Technology - How Will Blockchain Change Claims?
Blockchain technology, with its immutability and high level of resistance to potential network attacks, offers significant benefits across a wide range of use cases for claims. The real challenge comes in deciding where and how to deploy this emerging technology. It is also important to ensure applying blockchain technology to claims drives quantifiable near-term results for operations teams and policyholders alike. This session will address blockchain-related questions, like:
- How can you determine the optimal areas to leverage blockchain?
- Is it better to build your own blockchain applications or work with partners?
- How is blockchain being used by insurers today?
- What benefits are they realizing and how is success measured
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Session 5 - Emerging Claims Technology - Artificial Intelligence and the IOT Gone Rogue: A Cautionary Tale
- Speakers:
Daniel Best, Root Insurance
Elizabeth Fitch, Righi Fitch Law Group
Richard Gatz, Arch Insurance Group Inc.
Kelly Geary, EPIC
Theodore Schaer, Zarwin, Baum, DeVito, Kaplan, Schaer & Toddy
For all the good technology brings to our world and to the business of insurance, the adoption of disruptive technologies introduces new and unanticipated risks. Artificial Intelligence (AI) left to run unchecked can represent major and even existential risks to insureds and Internet of Things (IoT) devices can wreak havoc and create unexpected liability exposures. Claims professionals can expect to see claims ranging from property damage and business interruption due to threat actors taking down the grid, to discrimination claims stemming from software developer’s own unchecked biases being baked into AI programs, to wrongful death and catastrophic injury claims. Looking at recent real-world examples, our expert panelists will discuss the emerging risks associated with AI and IoT gone rogue and how to best prepare to handle these claims.
Back to topSession 6 - Emerging Claims Technology - Everyone Needs to Speak Data
Data is changing how we live, play, and work. According to a recent McKinsey Global Institute report, as many as 375 million workers, about 14% of the global workforce, may need to switch occupational categories by 2030 as digitalization, automation, and advancement in artificial intelligence disrupt the world of work. And this projection holds true for the insurance world. In this session, technology expert and Senior Director of Claims Analytics, Marta Magnuszewska, will discuss how data decision engineering keeps rapidly evolving and demanding that every one of us speak data - and how organizations must respond with robust data-literacy programs to help teams learn the language and apply decisions to generate positive outcomes.
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