Figuring Out the Frozen Pipe Claim

Getting down to the real cause of pipe breaks and failures.

Contractual Relationships Coming Under Fire

Employer relationships with third parties such as franchisees and independent contractors are coming under increased scrutiny.

Rethinking Facility Inspections in Medical Investigations

As in many elements of a fraud investigation, timing is everything.

How important were mentors in your career progression?

Carter Law Group Founder Pamela Carter is one of four CLM members who answered this month's question.

Inside Risk: Barbara Collazo, Southwest Gas

Learn how Southwest Gas' Administrator/Risk Management and Safety keeps the pressure under control.

Getting to Know: William Pipkin

One of the architects of this year's Workers' Compensation Conference spills on this important endeavor and the issues faced in the field.

Navigating a Claims System Upgrade

Critical steps for success when customizing processes.

Around the Nation: February 2015

State news and updates from CLM chapters, reps, and committees.

A Blast of Hot Air

Five common red flags in HVAC claims investigations.

Strategies for a Better Return-to-Work Process

How to provide not only empathy for injured workers and their families, but also the assurance of proper care.

Clarifying Coverage D Claims

How to overcome typical temporary housing challenges.

In the C-Suite with Paul Berne

Lancer Insurance Company’s Senior Vice President and Chief Claims Officer talks social media and community leadership.

Advocating and Educating

More than empathy, claims professionals need education and knowledge, and to help, the CLM is increasing the valuable resources it provides.

The Upside of Downtimes

Hail and wildfires provide two surprising revelations from an unusually quiet disaster season.

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