Awais Farooq
Chief Claims Officer, Venbrook
“I’m passionate about the space where technology and humanity meet,” says Awais Farooq. For him, the future of insurance claims isn’t about replacing people with technology tools; it’s about empowering people to deliver better outcomes.
Awais brings a wealth of experience spanning carrier and service-side operations, including catastrophe operations
leadership at State Farm and running North American commercial claims at Chubb. Currently, he is helping to align distinct organizational cultures as he integrates Carl Warren, David Morse & Associates, and OneSource into a unified
Venbrook claims team.
In his book, “The Future Isn’t Fully Automated,” Awais challenges the industry to rethink claims as a strategic capability rather than a back-office expense. His concept of “Claims Handling 3.0” envisions an ecosystem in which data, technology, specialized expertise, and human judgment work in tandem to improve both organizational performance and customer experience.
“Claims is one of the most human businesses there is,” says Awais. “I believe AI and automation should give our people more time and better information to serve those customers well, not take the human out of the moment.”
Outside of work, Awais says his greatest joy is traveling and discovering new restaurants: “Some of my favorite memories started with a meal in a place I’d never been. There’s something about sitting down to an unfamiliar menu that keeps me curious and open to new experiences.”