Are we gaining ground in educating the next generation of claims professionals?

Larry Goanos and three other insurance industry leaders respond to this month's question.

September 29, 2015 Photo

“I think we are. Many universities are focusing on insurance, a recession-proof industry with fulfilling and well-paying jobs. Today’s generation is realizing that insurance is a sophisticated industry, and there’s a very high placement rate for students majoring in insurance. We can always do more, but we’re making progress.”

LARRY GOANOS, Consultant, Andros Risk Services. CLM Fellow since 2012.


“The industry’s challenge is to show how professionals entering claims have options. This includes having a successful personal and professional career working in claims and how they can use claims as an entry point for advancement all the way up to the C-suite.”

2. ROBERT M. FREEDMAN, Partner, Tharpe & Howell LLP. CLM Member since 2011.


“Yes, the significant attendance and investment by the industry in CLM offerings is proof that that the industry recognizes the importance of developing the next generation of claims professionals.”

3. LYNN MENSCHENFREUND, Senior Vice President, Claims, ACE North American Claims. CLM Fellow since 2012.


“Very much! Claims College provides education and industry-recognized certifications in several career tracks for those just starting out. For those with more years in claims, it deepens their knowledge, positioning them for advancement. More universities are adding insurance curriculums, as well. The future is bright for rewarding careers.”

4. STEPHEN JOHNSON, Senior Vice President & Head of Claims, Assurant Specialty Property. CLM Fellow since 2013.



Percent of CCOs who say the claims industry’s key challenge is attracting and retaining top talent.  

Source: Towers Watson


Percent of claims professionals with less than five years of experience. 

Source: PayScale


Number of schools in the CLM’s Claims College.

Source: The CLM


Percent of insurance industry employers who say it’s difficult to find qualified candidates when hiring managers.



Percent of 20-somethings in low-wage, dead-end jobs.

Source: Forbes


Percent of insurance industry employers with current job openings.


About The Authors
Bevrlee J. Lips

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.

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