Inside CLM – New President Announced

Susan Wisbey-Smith will be CLM’s new president

June 10, 2024 Photo

CLM Names New President

CLM is pleased to announce that Susan Wisbey-Smith has returned to the CLM as president. Wisbey-Smith succeeds Ronna Ruppelt who we thank for her service to CLM.

Wisbey-Smith worked for CLM in multiple roles from 2011 through 2020, ultimately serving as chief communications officer. In 2020, Wisbey-Smith transitioned to The Institutes, CLM’s parent company, where she served as vice president of Business Unit Marketing, leading The Institutes' marketing team, which serves 16 business units.

On her return to CLM, Wisbey-Smith says, “I look forward to emphasizing CLM’s roots of fully serving both claims and litigation management, and to expanding on the excellent work of the CLM team and our membership. I am excited that our near-term initiatives, such as the newly launched Litigation Management Task Force, will give our Advisory Board, our strong CCO community, and our full membership, the opportunity to respond and guide the conversations around the challenges that face the claims and litigation management communities.”

Read CLM’s press release here.


Bring Your Ideas to the Big Apple

CLM invites you to submit a session proposal for its Focus Conference & Holiday Party scheduled for Dec. 4 in NYC. This is the perfect opportunity to sneak in one more professional speaking role before 2024 comes to a close.

The conference will feature the following subject areas: alternative dispute resolution, extra-contractual, insurance coverage, insurance fraud, and, of course, claims and litigation management. Development of these presentations gives participating CLM members a chance to collaborate with other industry thought leaders.

This is a much-loved event as it includes our annual holiday party with the high level of networking that CLM is known for. So, if you’ve got a great idea and a compelling panel, let us know. We are accepting session proposals through Monday, July 1. For more information and the online submission form, click here.


Offering Content Specific to the State Where You Handle Claims

When looking for content specific to the states where you handle claims, look no further than CLM’s State Specific Education series. CLM is offering “Coverage Issues Arising Out of CGL Policies” in the following states: Colorado, New York, Florida, Ohio, and Michigan on various dates from June 18 to June 27. Be sure to register soon as these courses start next week.

In addition to the coverage courses being offered in June, the next set of state-specific courses will be “Premises Liability Trends.” These courses will be offered in: Florida, Colorado, Illinois, and Michigan from July 23 to Oct. 8. Learn more here.

These educational sessions are focused on the state-specific nuts and bolts that truly matter to your daily work. The sessions are one hour with virtual instructor-led training featuring state-recognized subject matter experts. Content is curated to reflect the unique standards and laws within each state.


Invest in Your Company’s Professional Development With CLM’s Corporate Fellow Program

With our upcoming calendar of events, especially Claims College, now is the perfect time for your company to join CLM's Corporate Fellow program and invest in your team more fully. With access to expert-level CLM trainings facilitated by thought leaders in claims and litigation management, your team will learn from their wealth of experience in an interactive environment. Every corporate fellow subscription includes complimentary registration for Claims College and other events, so the investment can easily pay for itself while boosting your claims team’s professional education IQ.

Email for more details and see how your company can become a Corporate Fellow!

About The Authors
Fran Clark

Fran Clark is specialty content manager at CLM.

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