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Biggest Opportunity in 2021?

We ask CLM members and fellows for their bright spots in the new year

December 12, 2020 Photo

Assuming a gradual return to normal throughout the next year, what do you believe will be the biggest area of opportunity in your field in 2021?

“We’ve found that virtual mediations, while not the right approach to every matter, are a productive and effective way to resolve claims quickly, providing a good opportunity for all parties to participate no matter their location, while keeping expenses down. With certain tweaks, I think this would be a big area of opportunity for 2021 and beyond.”

Karen Rice, Vice President, Head of Construction Claims North America, AXA XL. CLM Fellow since 2009.

“I am encouraged by the degree of recognition given to the diversity and inclusion platform. Many events and activities within the claims industry show the outcry for racial equality nationwide did not fall on deaf ears. Here at CLM, CEO Anne Blume partnered with the NAAIA for an unprecedented online event. I believe there will be more opportunities for African Americans in the construction claims industry.”

Gwen Gatson-Long, Senior Claims Adjuster, North American Risk Services. CLM Fellow since 2015.

“Government mandates led to a mass migration of professionals transitioning from their urban offices to working remotely. This created an increased demand for residential development in outlying areas, and the potential for re-development of vacant high-rise office buildings. This increases opportunities related to course-of-construction consulting and post-construction forensics.”

Dan Ducommun, President and CEO, MC Consultants Inc. CLM Fellow since 2011.

“I look forward to being able to get together with peers across the industry to hear what challenges they are facing, what is working well for them, and new processes they have instituted. We managed to keep productivity at an unexpectedly high level throughout 2020, but there is no substitute for in-person collaborative brainstorming.”

Lee Wright, Casualty Claim Director, Tokio Marine HCC. CLM Fellow since 2009.



Percent of job seekers who say a diverse workforce is important when considering job offers.

Source: Glassdoor

$325 Billion

Direct spending in the U.S. generated by the business-events sector pre-COVID-19, according to the latest Global Economic Significance of Business Events report in 2018.

Source: Events Industry Council


Companies with more diverse management teams have 19 percent higher innovation revenue.
Source: Boston Consulting Group


Percent of people in a survey of marketers who said they would only attend virtual events until a proven vaccine is available.

Source: MarTech


Percent office vacancy rate in Q2 2020 as the effects of
COVID-19 began to show. The rate is up from nine percent in Q1.

Source: Statista

About The Authors
Phil Gusman

Phil Gusman is senior managing editor for CLM Magazine and Construction Claims magazine.  phil.gusman@theclm.org

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