“What do certifications like those being earned at CLM's Claims College mean to you?"

Nelson Tavares, SVP of Claims at W.R. Berkley, is one of five senior claims executives to answer this month's question.

September 26, 2013 Photo

“Continuing education is fundamental to our business. Certification in a rigorous program speaks volumes about an individual’s commitment to the profession and desire to excel in the ever more complex environment of claims.”

1. Nelson Tavares, Senior Vice President – Claims, W.R. Berkley Corporation. CLM Fellow since 2012.

“Professional certifications underscore a commitment to invest in continuous learning, dedication to a claims career, and adherence to high professional standards—all of which significantly increase a team member’s value and potential to be considered for a team leader opportunity.”

2. Barbara Sutherland, SVP-General Counsel and Chief Claims Officer, Argo Group US. CLM Fellow since 2009.

“It is beneficial for selecting and developing our future leaders but will only succeed if the sponsoring companies invest the time and training to ensure such individuals are given exposure and responsibilities commensurate with these credentials over time.”

3. Jeff Bossart, EVP and Chief Claims Officer, Aspen Insurance. CLM Fellow since 2011.

“Confidence. Candidates who have shown a willingness to invest in their development provide confidence to leaders not only in their technical skill set but also in knowing that you have a candidate with initiative and a desire to improve themselves.”

4. Patrick Walsh, VP and Chief Claims Officer, Accident Fund Holdings. CLM Fellow since 2012.

“Continuing education with a certification component is an important part of our departmental, team, and individual goals and objectives. The Claims College provides an excellent means of maintaining the high level of professionalism that keeps us competitive and on the cutting edge.”

5. David Conner, VP and Chief Claims Officer, United Fire Group. CLM Fellow since 2010.



Percent cost of a bad hire, in terms of an employee’s first-year salary.
Source: U.S. Department of Labor


$100 Million

Estimated cost to Zappos for bad hires and their bad decisions.

Source: Zappos CEO Tony Hsieh



Percent of employers that cited insufficient talent intelligence as the reason for a bad hire.

Source: CareerBuilder.com



Percent of resumes and job applications that contain falsifications.

Source: The Society of Human Resource Managers


2.4 Million

Number employed in insurance carrier and related activities as of July 2013.

Source: Bureau of Labor Statistics

About The Authors
Bevrlee J. Lips

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.  blips@claimsadvisor.com

Sponsored Content
Daily Claims News
  Powered by Claims Pages
Community Events
  Claims Management
No community events