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Tech Expectations

What technologies will have the biggest impact on claims in 2021?

February 08, 2021 Photo

What type of technology do you expect to have the
biggest impact on your area of expertise in 2021?

“AI tools that improve adjuster productivity and efficiency will have the greatest impact on commercial insurance claims departments. Currently, adjusters have to mine through countless documents in various forms, sometimes under tight deadlines. AI can dramatically impact their ability to do a thorough job of reviewing the records and providing responses in a timely manner for attorneys and other parties. Additionally, predictive analytics based on similar claims will help adjusters.” -Pramod Akkarachittor, Vice President, Product Management. Clara Analytics. CLM Fellow since 2020.

“I anticipate that artificial intelligence will be the most impactful technology for claims this year, as the influence is wide. It includes leveraging big data for analytics, meeting customer needs through virtual assistants and speech and language analytics, machine learning for various calculations, intelligent document understanding, fraud detection, and process automation.” -Kelly Hopper Moore, Claims Department Manager, State of Oregon. CLM Fellow since 2010.

“The COVID-19 vaccine. Advances in remote communication, data analytics, and the predictive capabilities of AI will all help litigators in 2021, but it is in-person interaction—whether it be with colleagues, clients, witnesses, judges, or juries—that remains the foundation of any litigation practice; and that cannot happen without the vaccine.” -Richard Young, Senior Counsel, Wood Smith Henning & Berman LLP. CLM Member since 2021.

“Litigators like me have been litigating from home, and 2021 will likely bring improvements in work-from-home technologies. We can expect further innovations in virtual meetings for mediations, depositions, and hearings, and even for virtual trials and arbitrations. Advancements for remote teamwork, and in maintaining physical and mental health in the work-from-home era are also likely, and are keys to success.” -Teresa M. Beck, Co-Chair of California Litigation and Chair of Arizona Litigation, Buchanan Ingersoll & Rooney. CLM Member since 2012.

About The Authors
Phil Gusman

Phil Gusman is senior managing editor for CLM Magazine and Construction Claims magazine.  phil.gusman@theclm.org

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