Is the world becoming more or less risky?

Starbucks' Anthony Spacciante and three other risk management professionals answer this month's question.

April 27, 2016 Photo

“Neither. But the world’s risks are ever changing, and one needs to stay dynamic, flexible, and forward thinking in order to keep up with the pace of change.”

1. ANTHONY SPACCIANTE, Risk Financing Manager, Starbucks. CLM Fellow since 2012.

“The amount of risk is probably the same as 15 years ago. The difference lies in the types of risks, where risks originate geographically/technologically, and the publicity given to them. Social media is a great example. It can add awareness and aid in prevention, but it also can lead to panic.”

2. GRETCHEN SCHULER, Vice President, Insurance Risk Management & Technical Documentation, Invacare. CLM Fellow since 2009.

“When you really think about it, the better we do our jobs, the more risky the world gets.”

3. DAN DILLEN, Director of Risk Management, Ward Trucking. CLM Fellow since 2012.

“We seem to be creating or confronting more uncertainty and turbulence in business and life. Massive amounts of data delivered at the speed of a keystroke can overwhelm. Making mindful, timely, and meaningful decisions is the challenge of our time.”

4. CHARLES GILLENWATER, Risk Manager, City of Mesquite, Texas. CLM Fellow since 2011.



Percent of adults who use social media, 10 times that of the last decade.

Source: Pew Research


Average drug overdose deaths per day, a figure driven by the explosion of prescription painkiller addiction.

Source: New York Times


Percent of open source and commercial applications that suffer security vulnerabilities, with serious implications for private data.

Source: Hewlitt Packard


Percent of annual growth forecasted for the big data technology and services market from 2014-19.

Source: International Data Corporation


Percent of increase in cybercrime costs between 2014 and 2015.

Source: Ponemon Institute

About The Authors
Bevrlee J. Lips

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.

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