Surprising Trends in 2021

What do CLM members and fellows find remarkable about their work so far this year?

May 05, 2021 Photo

What is the most surprising trend that has emerged in your field so far in 2021?

“Although we are all chomping at the bit to be social and get out of our homes, lawyers are favoring telephonic and video appearances over in-person attendance in courts, meetings, or depositions. The ease and efficiency of time management by far outweighs sitting in our cars for hours on the freeway.” -Constance Endelicato, Partner, Wood, Smith, Henning & Berman LLP. CLM Member since 2015.

“The landscape of insurance coverage litigation arising from construction-defect claims is changing, with more general contractors/developers and their insurers aggressively pursuing additional insured coverage, utilizing early filed coverage lawsuits seeking broad additional insured coverage, and including extra-contractual claims.” -John I. Malone Jr., Global Insurance Services Partner, Goldberg Segalla LLP.  CLM Member since 2012.

“In one word: Zoom! Due to COVID-19’s impact, depositions/EUOs, arbitrations, ADR, and trials were curtailed significantly, so Zoom emerged as the method to accelerate litigation outcomes. While foreign and at times clumsy, this novel phenomenon will continue to be litigation ‘de rigueur’ for 2021.” -Cathy Gicker, Senior Claims Service Consultant, SIU-Casualty East, Allstate Insurance Co. CLM Fellow since 2011.

“Gallagher Bassett has a long history of providing flexible work options to our teams. This trend continues and we’ve augmented the existing tools, processes, and engagement models to ensure the best service for our clients from anywhere. Our culture is something we’re very proud of and I was thrilled to see it hold, and strengthen, since last March into 2021 as colleagues came together to support one another and help our clients weather dramatic impacts to their businesses.” -Ajay Sinha, Chief Claims Officer, Gallagher Bassett Services Inc. CLM Fellow since 2013.


Hours of virtual hearings conducted in
Michigan trial courts from April 1 to June 1, 2020.

Source: Pew Charitable Trusts

36.2 million

Number of Americans expected to be
working from home by 2025, an 87% increase
over pre-pandemic levels.

Upwork’s “Future of Workforce Pulse Report” 



Number of Zoom customers with more than 10 employees as of the end of Q4 2021, a 470% increase over the same quarter a year ago.

Source: Zoom

$883 million  

Total revenue for Zoom in Q4 2021 (Zoom’s fiscal year 2021 ended Jan. 31), compared to $188 million in Q4 2020.

Source: Statista


About The Authors
Phil Gusman

Phil Gusman is CLM's director of content.

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