CCO CONNECT EXCLUSIVE
Are you curious as to how insurers and regulators can jointly address new and emerging risks? Are you interested in how claims leaders, regulators, legal teams, and technology experts can work together? Do you wonder about the emerging trends in fraud and the regulatory expectations for prevention, detection, and reporting? If you answered yes to any of these questions, you should plan to attend “Conversation with an Insurance Commissioner: Claims Processes and Policies Through a Regulatory Lens” with Pennsylvania Insurance Commissioner Michael Humphreys and Frank Tomasello of The Institutes Griffith Foundation.
This session is part of CLM’s 2025 Chief Claims Officer (CCO) Summit being held Sept. 3 at the Hilton Baltimore Inner Harbor. This “Fireside Chat” creates an opportunity for CLM’s CCO community to gain insights into regulatory perspectives on: technology and AI in claims; opportunities for collaboration across the insurance ecosystem; and emerging trends in claims fraud prevention. The session will also cover how insurers and regulators might jointly address emerging risks and ensure that claims processes and policies remain responsive to evolving exposures.
Technology and AI are at the top of mind for many industry leaders today, so discussion and exploration of regulatory perspectives on innovation and AI and the opportunities for future-ready claims operations should be of interest and importance to this group of claims leaders. And the ability to gain some insight into how the ecosystem might explore ways of coming together to advance customer-centric strategy is another topic that can be discussed.
Per Tomasello, “Both CCOs and commissioners share an interest in fair and efficient handling of claims, protection of consumers, and fostering fully functioning and healthy insurance markets. CCOs will likely be interested in the impact of an evolving state regulatory landscape on claims operations, and on opportunities for collaboration across the insurance ecosystem for the benefit of those that both commissioners and CCOs serve— consumers.”
Join CLM and your CCO colleagues on Sept. 3 for this and several other sessions of utmost interest to your everyday business. For more details and to register, click here.