CLM's WC/RRH Virtual Conference

Presenters' takeaways from this online-only event

July 17, 2020 Photo

What is one unique takeaway you have as a presenter at the recent virtual CLM Workers Compensation and Retail, Restaurant & Hospitality conference?

“CLM made the transition from an in-person conference to a virtual event seamless. The entire program was exceptionally well-organized—from the presentation training support to guidance and instruction from our moderator, we all felt comfortable and confident presenting to the virtual audience. The format was surprisingly interactive and allowed our panel to respond to many thoughtful questions and engage with the attendees. A very satisfying experience all around.” -Michele R. Punturi, Director, Workers’ Compensation Department, Marshall Dennehey. CLM Member since 2012.

“The virtual format underscored the value of interpersonal skills within our industry. Getting to know fellow panelists and audience members virtually is very different than having the chance to mingle and interact with individuals in person. There was still a need to collaborate as a panel and collectively ‘read the room,’ but different skills had to be invoked to accomplish this. Similarly, we must all be creative and adaptable in understanding the needs of those we serve every day.” -Beth Burry-Jackson, Vice President, Clinical Ops Vocational/Return to Work & Behavioral Health, Sedgwick Claims Management Services, Inc. CLM Fellow since 2020.

“Despite the challenges of today’s COVID-19 world, CLM did a tremendous job pivoting the conference to a virtual format. Our drone presentation was put together to share just how advanced technology is changing the landscape of the workers’ compensation, retail, restaurant, and hospitality sectors.” -Wendy S. Smith, Partner, Morgan & Akins, PLLC. CLM Member since 2017.

“It was exciting to hear about the technology advancements within workers compensation. Combining additional data with available clinical data helps position those who manage injured worker programs to go beyond billables and truly understand quality of care and value for their injured workers. It’s a thrilling time to be in the industry.” -Dorothy Riviere, Chief Clinical Officer, Bardavon Health Innovations. CLM Fellow since 2020.



Attendees for CLM’s virtual Workers Compensation and Retail, Restaurant & Hospitality conference.

Source: CLM


Number of people who attended the most popular concurrent session, “Should I Talk to You? Potential Issues in Communicating With Brokers and Claims Advocates.”

Source: CLM


Attendance for the conference’s premier session, “Find, Develop & Retain – Mining the Next Gen of Leaders.”

Source: CLM

About The Authors
Phil Gusman

Phil Gusman is CLM's director of content.

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