Schedule/Sessions
SESSION 1 - Claims Resolution Strategies in Workers' Compensation - The Partnership Between the Employer, Broker, Adjuster, and Legal Counsel
- Speakers:
Derek Aiken, ESIS
Ferdinand Castillo, Alliant Insurance Services, Inc.
Norm Licanto, Georgia-Pacific
Erwin Nepomuceno, Manning & Kass, Ellrod, Ramirez, Trester LLP
This seminar will identify and emphasize the team approach between all of the key participants in the defense of a workers' compensation claim and provide advice on each team members' role and tasks.
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SESSION 2 - The Demographic Challenge - Does Your Organization Mirror Your Client and Customer Base?
- Speakers:
Alan Freisleben, Freisleben Law Group
Cynthia Tobisman, Greines Martin Stein & Richland LLP
Patricia Walker, Tower Hill Insurance Group, LLC
We are undergoing a tremendous demographic shift due to the impending retirement of the “boomers”, the arrival of the “millennials”, the effects of waves of migration, and the arrival/emergence in the workforce as well the customer base of a growing number of ethnically and gender diverse populace. When you look around the table at your office, and look at your client demographic, do you see a gap? How do you plan to recruit, promote, and retain colleagues that mirror your customers, both now and in the future? Our panelists have some thoughts.
Back to topSESSION 3 - Great Customer Service or How Not to Catch a Case of Bad Faith
- Speakers:
Edward Carlton, Quilling, Selander, Lownds, Winslett, & Moser, P.C.
Ted Colquett, Colquett Law, LLC
Sarannah McMurtry, First Acceptance Insurance Company, Inc.
Deborah Molitz, Self Employed
Why is good customer service important? The company’s extra-contractual exposure may depend on it. Insureds and claimants are first and foremost customers, because they have the ability – as all product customers do – to choose between alternatives. From the point of view of an overall claims department effort, customer service plays an important role in a department’s ability to control payments, retain goodwill, and prevent extra-contractual liability. From that perspective, customer service should be included as part of an overall approach to systemic improvement.
Back to topSESSION 4 - Articulating Value and Distinguishing Yourself from the Competition: Top 5 Conversations that Capture the Attention of Prospective Clients
- Speakers:
Donna L. Burden, Burden, Hafner & Hansen, LLC
Mike Ethridge, Ethridge Law Group
Randall Norris, Encova Insurance
This program will revolve around the age old problem of how attorneys do a poor job of articulating their value to insurance carrier clients. Through information contained in recent surveys (including the CLM Litigation Management Study General Report) and through conversations between the members of this panel and insurance executives, this program will explore what carriers and claims directors are most interested in hearing from defense firms. We will cover topics like how to use and present metrics that measure performance and some of the things attorneys can say to senior claims personnel and litigation executives to get their attention. The presentation will fall squarely in the litigation/claims management arena.
Back to topSESSION 5 - Know When to Hold 'Em, Know When to Fold 'Em
- Speakers:
Mark James, Columbia Lloyds Insurance Company
Rhonda Thompson, Thompson, Coe, Cousins & Irons LLP
Holly Wolf, Geovera Advantage Insurance Services, Inc.
This panel will focus on the components of a litigated insurance claim and considerations in resolving the litigation. The primary, although not exclusive, context of the discussion will be on catastrophe or large volume commercial and residential property claims and the ensuing litigation, although the issues also translate to third party liability claims. The panel will identify the key and typical parts of a litigated claim (i.e., pre-suit activity, discovery, pleadings, venue, experts, trial) and will discuss the practical, financial and legal issues and aspects specific to each part of the litigated claim. Integral to the presentation is providing each participant with pre-prepared cards that constitute his or her "hand". The cards will provide hypothetical facts related to some of the issues typical to litigated claims. Based upon the "hand" the participant has been dealt, the group – as facilitated by the panel members – will discuss the strategies and considerations in defending and resolving each participant’s hypothetical litigated claim, ultimately reaching group consensus about whether the participant should “hold ‘em or fold ‘em”.
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